Returns & Refunds

7 Day Change of Mind Returns Policy

Not a perfect match? No worries! If an item isn’t right for you, return it in its original condition and packaging for a refund by submitting our return form within 7 days of receiving the delivery. The 7 day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. We’ll arrange the return delivery and you will receive a refund, less any re-shipping fees (see What you need to know before you start a return for more details).
This return policy is in addition to any rights you may have under an applicable statute including your rights under the Australian Competition and Consumer Act 2010 (Cth) (ACL). This return policy excludes change of mind returns for Made to Order products. Our Mattresses are excluded from this policy, as they have a slightly different policy (See below for more details).

CALL & Email within 7 days of receiving your order.

A member of our team will get in touch with you within one business day to advise further steps.

We will email you a return label. Repack your item in its original packaging, then print and stick your returns label to the box. Our delivery partners will collect the item from your home, and return it safely to us.

Once we’ve received your item, we’ll check that it’s in its original condition and packaging. If this is the case, you’ll receive a refund less any shipping fees within 10 business days (see below for more details).

What You Need to Know Before You Start a Return

What Cannot be Returned Under the 7 Day Change of Mind Returns Policy

Made to Order Products 

Bedding accessories, e.g. sheets, quilts, underlays and pillows

Altered goods

Mattresses (they have a slightly different policy)

Items that are no longer in their original condition and packaging

Commercial Orders

Faulty and damaged items will be eligible for a return.

Refund and Return Fees

The following applies to change of mind returns:

  • In case you originally received free delivery to a Metro Sydney or Melbourne address: The re-shipping fee will be based on your location and the size of the items you are returning.
  • In case you originally received free delivery to an address outside Metro Sydney or Melbourne: The re-shipping fee will be based on your location and the size of the items you are returning.
  • If you originally paid for the delivery, this shipping fee will not be refunded, but we won’t deduct an additional re-shipping fee from your refund.

Storage, delivery upgrade and re-delivery fees will not be refunded.

If you have received a product that is damaged, faulty or incorrect and you wish to return it, you will not be charged a re-shipping fee.

Return Packaging

All returned goods must be wrapped in packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.

Our White Glove Delivery Service includes assembly and packaging removal. If you have selected this delivery service, please kindly ask the delivery team to leave the packaging if you would still like to think about the item(s). If you change your mind within 7 days of the delivery, feel free to complete a return form.

For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Our Distribution Centre Team assesses every item that is returned to us. If the product is not returned in its original condition or packaging, a striking fee of 50% of the full product price (before any discounts) will be deducted from your refund.

If you have received a faulty or damaged item that needs to be returned and you have disposed of the original packaging, we kindly ask you to source alternative material, for example, bubble wrap. Please note that the striking fee does not apply to faulty or damaged items.

Faulty or Damaged Products

Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. These must be reported within 7 days of the delivery. Faulty claims outside the 7 day reporting period will be assessed under warranty.  Don’t forget to attach photos of the product and provide us with as much information as possible so that we can assist you. Our team will review your completed form and contact you via email within one business day with the next steps.

Refunds

We can only process refunds via the original payment method. 

For return cases, we will process your refund within 10 business days of receiving the items. For all other refunds, it will be processed within 7 business days.