Shipping & Delivery
You are most welcome to collect your order from our Sydney Warehouse (2/7 Roberts Road, Greenacre, 2190). Collections from our warehouses are by prior arrangement only. We just ask that you give us 48 hours’ notice so we can have your item ready for you. If you would like to collect, just select “Pick Up” in the delivery field at checkout.
You are more than welcome to arrange collection by your own courier from our Sydney warehouse.
We deliver anywhere in Australia.
In stock items will be dispatched within 2-3 business days from day of purchase
All goods to be delivered within 2-7 business days from dispatch. This will be totally dependent on your location. Please allow more time for NT, WA, TAS and regional/remote areas.
Please be advised that assistance will be required while unloading large/heavy items.
Of course. Just add your notes in the ‘Order notes’ section at the Checkout.
You will receive email confirmation with your dispatch information. This will have the dispatch and delivery information on it.
Following acceptance of a delivery, please check all items for breakages and report to us strictly within 48hours. If you notice that the product is broken please take photos of both the package and the damaged item and send it to email@example.com. Should an item be obviously broken on arrival, do not accept the delivery.
Products & Stock
Most of our products come fully assembled or require only minor assembly, such as leg assembly. Where more than basic assembly is required, a comprehensive assembly guide and tools will be provided when we deliver your order. This will also be clearly detailed on our product pages.
Please contact our customer service team if you need any help putting things together.
If you run into trouble assembling your item just contact our friendly Customer Service team by sending us an email: firstname.lastname@example.org or via our Live Chat online, and they’ll be happy to talk you through it.
We would love to meet you! Make an appointment and visit us at our Greenacre showroom.
It’s not always possible for us to fit all of our products in the showroom, but we try to keep every item on display in at least. If there is a particular item that you would like to view, just contact us via WhatsApp or give a call and we will be able to let you know if we have the item on display.
Some products are marked as ‘Available on backorder’ on our product pages. This means that you can buy the item now and receive it at a future date when the item is in stock and available, the leaves warehouse date under the product price.
All orders are dispatched from our Sydney warehouse.
If you have misplaced a part of your product or it has arrived without it, please contact us via WhatsApp or sending email to email@example.com. Our customer service team will contact you to organise a replacement. Please make sure you have some photos ready to send through to our team.
Purchasing & Payment
To place an order on our website, simply select the product you are interested in and the quantity and click Add to Cart. Then enter your post code at the checkout to view the delivery charge for your chosen item. Once your order has been placed, you will receive an email with your tax invoice.
We have a variety of payment options available online to make our payment process as simple as possible: You can pay using Visa, MasterCard, AMEX, PayPal, Zip Money/Pay and After Pay by selecting your preferred payment method at checkout.
Return & Warranty
We understand that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.
For any undamaged product, returns are to be made within 14 days of the date you received the product. There is a restocking fee charged per ‘line total price’ of the returned item in your Tax Invoice; this fee is deducted from your refund. All refunds will take 7 days to process. Learn More.
To initiate the return, please contact us to facilitate the request.
Yes, you may cancel an order without charge prior to payment and dispatch. To cancel your order please email, firstname.lastname@example.org
We offer a 12 month warranty on all of our products. Further details are available on our Warranty Page. If you wish to submit a warranty claim request, please contact us email@example.com.
Season Living will cover all freight costs in the event of a claim. Please ensure that you package your item securely and ready for transport.