Deliveries take place Monday to Friday during normal business hours, excluding public holidays. We estimate that typically deliveries occur within 2 weeks of us receiving your payment and cleared funds. In some cases the delivery time frame will be longer, for example where items are not in stock. If it is the case we will notify you.
We work hard to process all orders as quickly as possible and we will send you an email to let you know when your product has been dispatched by us.
Depending on delivery location and size of the item(s) in your order, for orders which only contain selected types of small accessories (e.g. throw cushions, table lamps, etc), they will be delivered via Australia Post or other carrier companies. For bulky items, you may be required to assist the delivery person in carrying the item(s) to your property’s ground floor entrance. Kindly note that the delivery person will not bring the item(s) into your home. This service does not include unpacking, assembly or rubbish removal.
To initiate delivery, we will send an email notifying that your order is ready to ship. Tracking information will be included and you may use this on the delivery partner’s website to track your delivery.
This delivery is to the ground floor only and deliveries to any address that require using a lift or staircase will be left at the entrance of the lift or foot of the stairs. If no one is available to sign for the delivery, a card outlining alternative arrangements will be given.
Note: The delivery person will not bring the items into your home. Unboxing, assembly and rubbish removal are also not part of the service. It is your responsibility to arrange for a means to bring the product inside from the front door or grounds floor of the residences or buildings.
In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
Feel free to contact us to get a better understanding of the service in your area and based on the items you have purchased.
SHIPPING FEES & LOCATIONS
Capped Shipping Per Order
Shipping fees are only charged once per order, and are capped according to the type of the item(s) in your order and your delivery location.
Kindly note that shipping fees may differ for selected locations and remote areas.
Key in your postcode on your checkout page to check if we deliver to your location and also to calculate the basic shipping price fee. It will also be indicated during the checkout process.
AUTHORITY TO LEAVE
You have the option to issue an ‘Authority To Leave’ if you notify us prior to the order being shipped. Issuing an ‘Authority To Leave’ means you authorize the delivery person to leave the items at your address if you are not present to receive it. To use this option, you must have a safe area for the goods to be left. If you choose this option, you agree that Season Living is not held responsible for loss of goods.
If you are not present at the delivery address within your allocated delivery slot, a card will be left with contact details to collect your parcel or arrange alternate delivery at which point a re-delivery fee may apply. We do ask that you let our delivery partners know of any necessary changes to your delivery slot in advance, where possible.
RESCHEDULING OF DELIVERY
Our carrier may reschedule the delivery if you are not present to receive the items even after confirming the delivery dates. For rescheduling of delivery after agreed delivery, a re-delivery fee may apply.
INCORRECT DELIVERY ADDRESS
All undeliverable orders will be returned to our distribution centre and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-delivery fee.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with our home delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your address and require a signature upon delivery.
DELAYED SHIPMENT / DELIVERY DUE TO UNFORESEEN SITUATIONS
In the event of delay in shipment due to unforeseen situations, Seasonliving reserves the right to reschedule the delivery, subject to availability of next delivery slot.
No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed. Seasonliving shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Seasonliving or to any comparison.