Delivery

Last updated on 01 February 2022


DELIVERY INFO

We take pride in the manufacture of our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe transit and will be handled by professionals.

We deliver most products Australia-wide. In some cases we will only be able to deliver products in metropolitan areas. In this case, the information will be communicated to you by Season Living. We are not able to accept orders for international delivery.


SHIPPING FEES & LOCATIONS

Capped Shipping Per Order

Shipping fees are only charged once per order, and are capped according to the type of the item(s) in your order and your delivery location.

Kindly note that shipping fees may differ for selected locations and remote areas.

Key in your postcode on your shopping cart page to calculate the basic shipping price fee. It will also be indicated during the checkout process.

BASIC DELIVERY

Depending on delivery location and size of the item(s) in your order, for orders which only contain selected types of small accessories (e.g. throw cushions, table lamps, etc), they will be delivered via Australia Post or other carrier companies.

Please be advised, unless otherwise arranged with Season Living, the charge of delivery is on the condition that yourself or someone on behalf of you will be available to sign for goods upon delivery and to assist the driver unload large/bulky and heavy items.

All deliveries are unloaded only to the main entrance of the building/house.

To initiate delivery, we will send an email notifying that your order is ready to ship. Tracking information will be included and you may use this on the delivery partner’s website to track your delivery.

Note: The delivery person will not bring the items into your home. Unboxing, assembly and rubbish removal are also not part of the service. It is your responsibility to arrange for a means to bring the product inside from the front door or grounds floor of the residences or buildings.

In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.

Feel free to contact us to get a better understanding of the service in your area and based on the items you have purchased.

RECEIVING ITEMS

Upon delivery, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. These must be reported within 48 hours of the delivery. Faulty claims outside the 48 hours reporting period will be assessed under warranty. To report an issue, please send email to: support@seasonliving.com.au. Don’t forget to attach photos of the product and provide us with as much information as possible so that we can assist you. Our team will review your case and contact you via email within two business days with the next steps.

DELIVERY TIME

Deliveries take place Monday to Friday during normal business hours, excluding public holidays. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your product has been dispatched by us.

Delivery timeframes will vary based on where you are located. Below is an approximate delivery time for each state:

2-6 working days to deliver to the major metropolitan/city areas.

3-12 working days to deliver to WA, NT, TAS and some regional/remote areas. 

DELAYING/HOLD SHIPMENTS

Need us to hold your shipment because your home is not ready? Simply place your order and leave an order note on the checkout page, feel free to contact us to confirm this request.

If you are not ready to receive your order, Season Living will honour holds for any shipment for 2 months, with no charge.

We can provide 2 months free storage for all shipments. The 2 months free storage begins from when you receive the order confirmation email.

After the 2 months’ free storage period, storage charges will be at 5% of the item value per month and subjected to GST.

DELAYED SHIPMENT / DELIVERY DUE TO UNFORESEEN SITUATIONS

In the event of delay in shipment due to unforeseen situations, Season Living reserves the right to reschedule the delivery, subject to availability of next delivery slot.

No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed. Season Living shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Season Living or to any comparison.

AUTHORITY TO LEAVE

You have the option to issue an ‘Authority To Leave’ if you notify us prior to the order being shipped. Issuing an ‘Authority To Leave’ means you authorize the delivery person to leave the items at your address if you are not present to receive it. To use this option, you must have a safe area for the goods to be left. If you choose this option, you agree that Season Living is not held responsible for loss of goods.

UNABLE TO ACCESS REQUIRED AREAS

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the product description on our website. Failed delivery due to inability to access your abode will result in additional delivery charges.

MISSED DELIVERIES

If you are not present at the delivery address within your allocated delivery slot, a card will be left with contact details to collect your parcel or arrange alternate delivery at which point a re-delivery fee may apply. We do ask that you let our delivery partners know of any necessary changes to your delivery slot in advance, where possible.

RESCHEDULING OF DELIVERY

Our carrier may reschedule the delivery if you are not present to receive the items even after confirming the delivery dates. For rescheduling of delivery after agreed delivery, a re-delivery fee may apply.

INCORRECT DELIVERY ADDRESS

All undeliverable orders will be returned to our distribution center and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-delivery fee.

DELIVERY RESTRICTIONS

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with our home delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier directly to your address and require a signature upon delivery.