RETURNS & EXCHANGES

 

We want your space to feel perfect. That’s why we offer a 7-day return policy on all Season Living orders (excluded marble dining table). You can initiate a return or exchange up to 7 days from the date of delivery. If you decide your piece isn’t quite right,we are here to help.

FREE EXCHANGES

You can exchange any product in your order up to 7 days after delivery for any reason once, free of charge. (excluded marble dining table)
If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.

All exchanges must be made with the original Season Living packaging. If you do not have the original packaging on hand, you will be charged a $79 repackaging fee per item.

Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange

RETURNS

You can return your Season Living product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. All returns will incur a $49-$169 return-shipping fee.

Please note, returns must be made in the original packaging. If you no longer have the original packaging, there is an additional $79 per item repackaging fee.

  • If you have received delivery of your order, only unopened items can be returned for a change of mind refund, less applicable shipping costs and cancellation fees.

  • Reimbursement for returned, unopened items as a change of mind will be processed within one week of our warehouse receiving the returned items.

  • Please note for Afterpay and Zippay refunds we are not able to refund the merchant fee (6% plus gst) as they do not refund us this.

  • Items that have been opened cannot be returned because of a change of mind.

Damaged in transit

Unfortunately items are occasionally damaged in transit.If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may arrange to:

  • Suggest a self repair (with an offer of compensation to you)

  • Offer a partial or full store credit voucher or refund

  • Replace the product (subject to availability)

  • Arrange for the product to be returned to us or our supplier

  • If we require you to return the product to us, we will pay the cost of the return.

Damage and claim

  • Ensure if any damage has been incurred in transit, then the Proof of Delivery docket, must be marked as DAMAGED GOODS prior to signing.

  • Consignments where inspection prior to signing off to the driver is not possible, must be marked as STI (Subject to Inspection), and the matter must be reported to SeasonLiving within 24 hours of delivery.

  • Keep the goods in question in case we need to inspect and/or salvage.

  • Evidence of damage of goods, ie. Photo’s

  • Evidence of damage of packaging internally and externally, ie. Photo’s

  • Ensure that the goods are packaged and presented adequately to withstand handling, transport and storage.

  • SeasonLiving will assess each claim on its merits